Frequently asked questions

  • Is my bike covered away from the home?

    Theft is the unlawful act of taking your bike without your permission. You need to take basic precaution to ensure your bike is secured appropriately. For full details please refer to your policy wording.

  • What is accidental damage?

    Accidental Damage is damage caused by you but is not done intentionally or deliberately. Please check you policy wording for more information.

  • My bike isn’t new what happens if it is stolen?

    If your bike is unlawfully taken and not recovered you will need to report it to the Police and obtain a crime number. You may also be asked to provide proof of ownership. If the claim is approved, you will be provided with a like for like replacement by bikeZaar or given the opportunity to contribute towards the cost of up-grading to a new bike.

  • Can I insure my accessories such a spares, helmet and electrical equipment?

    Yes, this policy can cover you up to £25,000 in total (subject to what you value your total whilst completing your quotations). Please refer to your policy schedule.

  • What is Public Liability Insurance?

    Should you cause injury or damage to a third party whilst in charge of your bike, this policy will cover this. Please refer to your policy wording for more definition.

  • How many bikes can I add to my policy?

    We will cover as many bikes as you wish up to the total sum of £25,000. This will depend on the sum you enter when completing your quotation and what is shown on your policy schedule.

  • Do I need to be a resident of the United Kingdom?

    Yes

  • Will I be covered for events in the UK?

    Yes as long as you declare this when completing the quotation and shown on your policy schedule.

  • Am I covered to ride abroad?

    Yes as long as you have selected this when completing the quotation and is specified on your policy schedule.

  • What is Personal Accident?

    Personal Accident will cover you in the event of a non-fault incident, where you have suffered a loss. Please refer to your policy wording for more clarification.

  • Can I purchase a new bike from bikeZaar?

    Definitely, due to the size of the network, you will have a huge range to choose from. bikeZaar have bikes to suit everyone.